HOTEL NEW GRAND > FAQ
FAQ
About Reservations
How early can reservations be made?
Reservations are generally accepted 11 months in advance. However, on special days determined by the hotel, such as at the end and start of a year, reservations can be made in advance at the start of the month 3 months prior.
Internet Reservations are accepted 5 months in advance.
When is there a cancellation fee?
The following charges will apply if you cancel your reservations.
Cancellation the day before arrival: 20%
Cancellation on the day of arrival: 80%
No-show: 100%
Different cancellation charges may apply with some accommodation plans. Please check your package plan for details.
What about the child rate?
We do not have a child rate. Pre-school children (under the age of 6) may sleep in the same bed with their parents at no extra charge. One pre-school child may sleep with one adult. Should you prefer to have your pre-school children sleep in their own separate beds, the adult price will apply.
We also have free baby cots available for infants (less than 1 year old). The number of baby cots available is limited, so Please let us know in advance.
What Credit cards does your hotel accept for my payment?
American Express, Visa, Master Card, Dinners Club, JCB, & China Union Pay
What time is the check-in/Check-out time?
Check-in/ 14:00 Check-out/11:00
Check-in/Check-out time depends on the accommodation plan. Please check in advance.
Do you accommodate early check-in and late check-out?
Please inquire directly regarding early check-in or late check-out.
If you expect to arrive early in the day and would like immediate access to your room, we recommend booking for the prior night to guarantee immediate access. Similarly, for late departures, reserving and additional night will guarantee access to your guest room until your depart. If you choose not to reserve, you are invited to store luggage and enjoy the facilities until your check-in time or after your check-out time.
About Guest Rooms & Facilities
Do you have Japanese-style rooms or communal baths?
We are sorry for the inconvenience, but we do not have these facilities.
Are there smoking rooms?
We have smoking rooms partly in a standard floor of the tower building. All other guest rooms are non-smoking.
Smoking is permitted in the smoking area on the 1F of main building.
Do you have rooms with internet access?
All rooms come equipped with free Wi-Fi for the use of our guests.
About the Restaurant
Are there any restrictions on what people can wear in the restaurant (dress code)?
Men are requested to wear a jacket during dinner hours at the French Restaurant Le Normandie (no necktie necessary). Other restaurants have no special restrictions, but men will not be allowed to enter in beach sandals or flip-flops.
Do you have a dress code at Restaurants & Bar in your hotel?
Beach sandals or flip-flops for Men are not allowed to enter in all Restaurants and Bar. Also, at French Restaurant Le Normandie, Men are requested to wear a jacket ( no tie ) during dinner hours.
Can we bring our children at Restaurants?
Our restaurants except only for dinner time at French Restaurant, Le Normandie welcome Children. Especially, many dishes in our menu prepared at Cafe including pudding a la mode are very popular for children.
Do your Restaurants and Bar set aside closed-off Smoking space?
Yes, all Restaurants and Bar are for Non-smoking. However, smoking rooms near Restaurants and Bar are available in our hotel.
About Amenities & Services
Are there any gym, swimming pool and Jacuzzi in your hotel?
No, there are no gym, swimming pool and Jacuzzi in our hotel. However, we are able to introduce you to nearby facilities.
Does your hotel offer Currency Exchange into Japanese yen?
International Currency Exchange Services are available at Front Desk. Their services are provided only for hotel staying guests.